PROBLEM: The Google Voice "voicemail to text" or "Get voicemail via message" setting is Disabled / Grayed Out.
STEPS
BACKGROUND
Your phone needs to be recategorized as a "Mobile" number. The "voicemail to text message" setting is likely disabled / grayed out because it's currently categorized as a "Home" land-line number.
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STEPS
- voice.google.com > "3 lines" (in upper left corner) > "Legacy Google Voice"
- [From "Legacy Google Voice"] > Gear icon (in upper right corner) > Settings
- "Edit" button under the number
- Change the phone type/category to "Mobile"
- Save
- voice.google.com > Gear icon (in upper right corner)
- Get voicemail via message > Turn On (slider now works)
BACKGROUND
Your phone needs to be recategorized as a "Mobile" number. The "voicemail to text message" setting is likely disabled / grayed out because it's currently categorized as a "Home" land-line number.
Google recently changed the way linked/forwarding telephone numbers are added to a Google Voice configuration.
- If you add a phone telephone number via using the mobile Google Voice app, it will classify that number as a mobile number, which can receive forwarded text messages.
- If you add a phone number via the Google Voice web page user interface (UI) at https://voice.google.com/settings, then it will classify the number as a land line, which cannot receive text messages, so the text forwarding check boxes will be grayed-out.
SCREENSHOT
Steps to find the "Legacy Google Voice Settings".
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